A pyramid-shaped diagram that represents the three levels of knowledge. The pyramid is divided into three sections - Mindset Knowledge Skill and E. Each section is labeled with a letter and a brief description of what it represents.

The Mindset section is titled "What I think about myself" and has a list of questions and answers below it. The Knowledge section is "Knowledge" and lists the skills and abilities of the user while the Skill section is labeled "Effort". The E section lists the ability to connect with all people such as those who are not like me and the Catalyst section is for education and sales training purposes only not to be copied distributed or used in. The Catalyst section also includes a note that reads "For Education and Sales Training Purposes Only Not to be Copied Distributed or Used in."

Overall the image appears to be a visual representation of the hierarchy of knowledge and skills in a customer service organization.

• Illustration

• Sales and Marketing